[Joshua] Dominic Ainsworth

Senior Technical Project & Operations Coordinator

A senior and core member of the Technical Operations team, supporting project delivery, technical coordination, and the digital transformation of internal systems.

• Developed and maintained the Technical Knowledge Hub on SharePoint, collating key documents and technical data into structured, accessible system pages. Maintained version control and ensured compliance with CCPI and internal standards.
• Led the business analysis and process design for a new Product Information Management System (PIMS). Mapped out current ('As-Is') workflows across teams, created user stories in DevOps, and defined the required system architecture, including metadata, access levels, approval steps, and publishing rules.
• Supported the Technical Director by managing task boards in Microsoft Planner and Project, tracking progress of technical initiatives, and ensuring task clarity and accountability across departments.
• Designed and delivered a consistent new starter onboarding process for Technical staff, introducing digital tools, workflows, and compliance expectations. Created induction materials and ran onboarding sessions regularly.
• Delivered cross-functional projects, acting as a bridge between technical, marketing, IT, and sales teams, ensuring content readiness, brand alignment, and system consistency.
• Rolled out and embedded Microsoft 365 tools including SharePoint, Planner, and Lists into daily team use, promoting a collaborative and Digital Workplace culture.

Technical Services Manager 12 Month Contract · Maternity Cover

Running Technical Operations, leading the overhaul of technical documentation processes and digital systems to improve compliance, accuracy, and customer experience at a major UK waterproofing manufacturer.

• Designed and implemented a new Digital Asset Management (DAM) system to centralise technical files, specifications, and approvals. Ensured documentation could be accessed efficiently across departments while meeting CCPI and Building Regulations standards.
• Developed and managed the documentation structure for NBS Chorus, preparing product specification data for publication. Coordinated content development with technical and commercial teams to maintain accuracy and consistency.
• Took on ownership of the digital documentation strategy, working with leadership to define how technical content should be stored, accessed, versioned, and updated across internal and customer-facing platforms.
• Contributed to broader digital improvement efforts, collaborating with Marketing and Product teams to ensure technical materials were aligned with brand and compliance requirements.
• Built on existing knowledge of SharePoint and Microsoft 365 tools, enhancing skills in system organisation, document control, and cross-functional coordination.

Technical CAD Designer & Specification Advisor

Specialist role in flat roof waterproofing, combining CAD design, technical specification writing, and advisory support across a national project base.

• Created 2D and 3D CAD drawings tailored to client project details, covering hot melt and mastic asphalt systems. Designs supported installation clarity, product accuracy, and compliance across construction sites and specifications.
• Wrote project-specific NBS and IKO technical specifications, aligned to client briefs and manufacturer guidance. Provided these to architects, specifiers, and contractors, helping drive product uptake and ensure compliant designs.
• Delivered technical support via email, phone, and digital platforms, offering advice on system selection, detailing, and best practice. Served as a go-to resource for the sales and specification teams.
• Played a key role in technical content creation, contributing to internal documents, detailing libraries, and updates to the company's drawing standards.

Sales & Marketing Specialist

Used creative and professional skills to develop and manage marketing content for one of the UK's most iconic visitor attractions.

• Managed the launch of a new website and led the content strategy, boosting engagement and search visibility through improved structure, visuals, and messaging.
• Delivered digital and print campaigns, including e-newsletters, posters, press releases, articles, and event promotions. All content was designed and produced in-house.
• Created and managed the attraction's entire visual output, using Adobe Creative Cloud to maintain consistent branding across all materials.
• Planned and promoted events and activities, supporting commercial growth through well-targeted marketing.
• Promoted internally from guest-facing duties to take on full responsibility for sales and marketing, building on customer insight and operational knowledge.

CAD Designer

Support role in water hygiene compliance, producing schematic CAD drawings of commercial systems and translating site data into regulatory documentation.

• Produced schematic CAD drawings of commercial water systems for compliance projects.
• Translated site data into schematics and supported regulatory submissions for legionella compliance.

Tech Trainer & Support

Ran a local business offering tech training and digital support to individuals and small businesses.